Look who loves us! " Great service does not just happen. It requires a spirited attitude and desire to exceed customer expectations. Your input provides us with the information needed to ensure that we constantly meet and exceed your expectations. We welcome your honest evaluation of our service " Page 1 | Page 2 | Page 3 | Page 4 | Page 5 Dear Tommy, We are back in Paris and I can tell you that we had a great time in Vietnam . All was perfect and I thank you very much for your good organization. All your guides and drivers were perfect. My family and I love your country and we have already spoken with some of our friends to go back to Vietnam with them. So for sure we will contact you for the next trip. Just a small detail concerning the hotel reservations. In most of the hotels you did not inform about the fact that we have 3 children so all was prepared for 4 and not for 5. In some hotels we had to pay for the extra bed. In Sofitel Metropole I had to pay and in La Residence and Pak Hyatt Saigon I have negotiated with them. It is not important but for next time don’t forget the last one… Thanks and kind regards Eric Bommenel and family from Paris, France Customized Luxury Package (From 09 April to 21 April) in April 2007 I want to thank you; we are safely at home, albeit with a heavy cold. The tour was very interesting, our guide in Hue , Mr. Nguyen Quoc Anh (I hope his name correct) was very good. A pleasant and very knowledgeable man, he made the tour a success. I would be glad if you give him my compliments. We hope next year to visit the northern half of your country and we shall, of course, ask for your help. Once more, thank you and thank you to your man in Hoi An and Hue . All the best Adina and Dov Palan from Canada Treasures of Hue and Hoi An in 09 March - 19 March, 2007 The holiday was brilliant and exceeded our expectations. Everything went to plan and the guides and drivers were very helpful. We have already recommended your company to several people. Not only did we stay in the best hotels but were given the best rooms. Well done. Many thanks.   Prof and Mrs. Mike Pamment from the UK Classic Vietnam and Mui Ne Beach Extension from 07 March - 27 March, 207 Dear Mr Nguyen Tuan Anh (Tommy) Yesterday we arrived home in the UK, following our holiday in Vietnam that your company had arranged for us. This email is to thank you and your colleagues for the excellent organisation of the tour. From the moment we were met in Hanoi airport to the final farewell in Saigon, the organisation; the transport; the guides and the hotels all more than met our expectations. We had a most enjoyable and informative visit and the information from the tour guides significantly contributed to our enjoyment. We completed two evaluation forms, provided by our first and third guide. Had we been given one for our time in Hue and Hoi An, we would have been equally complimentary of the guide's service. I am sure that Mike Moran will also be emailing you with other comments but we wanted you to know as soon as possible about our satisfaction and enjoyment of the service you provided. Thank you again for your excellent service from the first contact to the last goodbye. We would certainly recommend your company and the quality of your service to other future UK Travellers and tourists.   Best wishes and thanks, yours sincerely, Richard and Joan Holdsworth - The United Kingdom Best of Vietnam and Beach Vacation in Mui Ne- from 11th of Jan to 27th of Jan 2007 Thank you, too!  We had a lovely time and were extremely impressed with your service.  I would be happy to be a reference for you.  The Hotels were lovely… I would say that the Metropole was the best, then Le Residence (both) next best, then the Caravelle then the Victoria …. We really loved the Metropole the most… it’s lovely and the location is great as well as the facilities and service.  And we really liked the restaurant "Wild Lotus" you sent us to for our welcome dinner. Some of the highlights of the trip were Halong Bay … it was so beautiful…  and we really enjoyed the flowers and champagne and cake… it was very memorable. Going to the markets was also great fun…  the guides were great… very knowledgeable, accommodating and their flexibility was appreciated.  We were thinking we would see some less developed parts of the Mekong Delta.  And the boat trip on Tonle Sap Lake seemed like a trap just to get us onto a tourist barge.     One thing that was a problem was leaving for Cambodia … Vietnam airlines was reluctant to let us on the plane because we did not have the return tickets back to Vietnam .  In the end it all worked out great but it was stressful at the time, we thought we were going to have a major problem.  Also, some information that would be helpful in the dossier you send out to people visiting Cambodia is that they require a passport that is valid for more than six months from the entry date into Cambodia …   We were very pleased on the whole.  We thought the service was impeccable and we will recommend you and your company.   Best wishes to you and your family for a Happy New Year and a long and prosperous life.  I hope you have a lot of fun during Tet!   Thank you kindly, P.E from New York City, The US Treasures of Indochina from 26th of Feb to 10th of Feb 2007 Just a quick letter of appreciation to say how much we enjoyed visiting your country and how much we appreciated the warmth of the hospitality we received.  Your arrangements worked perfectly and there were no problems of any sort.  All hotels were excellent and the visit to Halong Bay on the junk was really memorable.  The weather for our visit to Sapa could have been kinder but I guess you couldn't arrange everything for us! A special mention needs to be given to the guides who were excellent overall and went out of their way to make our visit so memorable.  We did not receive an evaluation form to complete for the Hue/Hoi An part of our trip and so I would like to say that the guide here was especially good.  Overall we had a wonderful time and so we would like to thank you for everything you did to provide us with such an excellent vacation. All the best to you Michael and Carole Moran - The United Kingdom Best of Vietnam and Beach Vacation in Mui Ne- from 11th of Jan to 27th of Jan 2007 Now that we have been back for a week and had a chance to settle down in our daily routine, I just wanted to send you a note to thank you for the perfect organization for our trip. Everything went without problem, all reservations were met, we even got upgraded in Hanoi , all tour guides were punctual and professional . Though their command of English was of varying degrees of fluency, they all tried hard and were courteous, friendly and helpful. As a feedback, one of the highlights was the Ginger junk boat in Halong Bay. Thank you for recommending it. The accommodations, staff friendliness and efficiency, food quality and quantity, visit programs ashore...were all beyond expectations. For hotels, the Renaissance Riverside in Saigon was our favourite, followed by the Hanoi Opera Hilton . Great facilities, staff and location. The Dalat Sofitel is romantic and beautiful, the Residence in Hue is nice but a bit out of the way for walking convenience .. Bottom of our list was the Victoria in Hoi An, which had too much of a feel of foreign tourists' trade, and potentially extortion. Staff is unfriendly, prices are high for everything in this hotel far away from town and which takes advantage of your being captive of their services. In Nha Trang, the Sunrise is trying hard, but the lack of a decent beach, an inconvenient location and a lack of atmosphere made the stay a bit strange and depressing. Sorry we did not meet you in person. You will remain the mysterious face behind emails and phone calls...but thank you again for a fantastic trip. I will undoubtedly direct friends to use your services. Regards, Monique and Family from London, the UK Best of Vietnam from 16 Dec 06 to 03 Jan 2007 Hello Luxury & Leisure Travel.  I can't possibly say enough good things about the tour service you provided for our group of four young seniors.  Without a doubt, your tour guides (Vincent, Ha, Nha, and Phung) were truly professionals in making our 10 day trip to Vietnam one to be long remembered.  Absolutely nothing went wrong!  As an American war veteran, I returned to Ho Chi Minh City after 36 years and found the city more beautiful than I remember.  We then went to Buon Ma Thuot in the Central Highlands where an afternoon of elephant riding around Lal Lake and the local villages was awesome!  We then traveled with your guide by van through the countryside to Nha Trang, truly a beautiful resort with beaches on the South China Sea.  And finally we toured the Mekong Delta, in and around Can Tho.  Many, many interesting sights.   All the hotels your service provided were either four or five star and the meals we were served were terrific.  And let's not forget the van drivers who were always careful and really polite.  My travel companions agree, your travel service is top notch and surpassed our expectations!  Tom Cook and family - Gulf Shores  Alabama  USA Vietnam Southern Discovery - From 14th Oct - 24th Oct, 2006 Greetings from South Africa,  Tommy Thank you VERY VERY much for the absolutely incredible vacation - as you can imagine work has been pretty hectic , however I have been sending out your website info to everyone who has looked at my photographs - just today one of my clients came in and I HIGHLY recommended Vietnam and of course your company ( I think he may even consider it for his honeymoon instead of Mauritius now) Don't worry - I will continue to tell him all the great things about  your country and company. By next week I will write an article for the newspaper and will send you a copy as soon as they publish it as well as my proper thank-you letter to you and every one of our guides & drivers. Once again - this has been the BEST trip we have ever taken and Matthew and I will DEFINITELY be returning to Vietnam. Accommodation: Exceptionally professional and friendly service. Extremely well organized on every short notice. Superb accommodation - Absolute luxury the whole way. Felt like a King and A Queen. Transportation & drivers: highly skilled drivers and all very friendly also willing to patiently stop and allow us to take photographs along the way. highly appreciative of the air conditioned vehicles. Suggestions: It would have been advantageous to know many different tour guides/drivers we would meet so that we could have brought them some South African souvenirs. General comments: Loved having a tour guide who was so knowledgeable about the specific areas we visited. Also helped us to spot good opportunities for photographs was not instructive in any way and always on call 24/7. Very friendly, humorous ad pleasant made our experience and 1st trip to Vietnam an absolute pleasure - Definitely will return and use Luxury & Leisure Travel. Kind Regards Geraldine Naidoo and Matthew Allan, Standard Bank -  South Africa Highlights of Vietnam - From 14 Nov 2006 to 31 Dec 2006 Hi Tommy Thank you for a wonderful trip to Sapa. Everything was excellent - the train journey, hotel, guide, and all the other arrangements you made. Thank you for arranging for a suite for the second night! - that was a great surprise. We also had a compartment to ourselves on the train back, so perhaps you arranged that too! Thank you to Amy for coming to the hotel with us. She is very efficient, professional, and lovely. Our guide Son was the best guide we had on our whole trip - very knowledgeable, interesting, and funny. They are both excellent ambassadors for Vietnam. We will definitely recommend your company to any friends who visit your country in the future. Wishing you continued success. Regards E & S from USA Hanoi Stopovers and Luxury Package to Sapa on the 25th Of Nov, 2006 Hello Luxury & Leisure Travel, thank you also! I will recommend your travel agency to all my friends, you work very, very well!! Kind regards Luis Casares and friends from Spain luiscasares@terra.es  Highlights of Vietnam on the 21st of Nov, 2006 Hello Tommy, Now in Bangkok and with a Internet access I am able to send you a Email. My wife and I enjoyed every moment of our Vietnam vacation. Many thanks for the evening at Rex Hotel. All the hotels were perfect and the staffs of theses hotels were very friendly. I may add that was probably one of ours best vacation....and we travel a lot. I don't know if we will one day be back in Asia, but we will keep a very nice souvenir of this trip. The guides: I have already gave ours impressions on all of them except the one in Saigon and Mekong Delta. This guide was very professional and probably the best one of this trip and the one in China last year. I know that I ask at one point a lot of questions about your firm, but today I can conclude that you are very professional and if you need that I gave reference to futures clients of yours in the future I will be very happy to do so. Again many thanks to your team" Jacques W Fortier - Québec - Canada Highlights of Vietnam from 08 Nov to 24 Nov 2006 We had a fabulous time on our vacation! We were very pleased with the professional quality of all of the tour guides and the accommodations in every city. We will definitely recommend your company for future tours. Thank you for all the extra touches in assuring our comfort and timely arrivals to our destinations. " Brad & Margaret Fleeman - Carolina, USA Best Of Vietnam, July 2006 I just wanted to drop you a note to thank you for arranging my travel to Sapa and Hue. Everything was perfect. I can wholeheartedly recommend you to all tourists who are going to visit Vietnam. Our package tour is well worth the money spent. Trekking to villages of ethnic groups in Sapa is also an excellent value and good experience. J. David and Family - Texas, USA Best of Vietnam, July 2006 A short note extending you my thanks for your considerable input with the recent familiarization trip. One of the more successful and well-received exercises I think! Unquestionably, the day was very worthwhile with very positive feedback from all those who took part. Joan Gaspart Solves, Barcelona, Spain Vietnam Education Tour, July 2006 I write to thank you all for the most interesting and enjoyable trip in Vietnam. Thank you Luxury Travel for setting it all up for us and the organization throughout was very good indeed.  We had great guides and careful drivers and have nothing but praise for everyone.... From Barbara Samuel and Gardener Valerie, The United Kingdom Highlights of Vietnam, June 2006 The whole family really enjoyed our customized private tour that Luxury and Leisure Travel planned and provided for our family's vacation to Vietnam. Our tour was magical and we could not have asked for a better personal escort-guide and driver than you provided for our tour. He (Mr. Ban) was truly informative and provided a fun and interesting tour for our entire family. Once again thank you. The Family of John Mark from Sydney, Australia Classic Vietnam, June 2006 Thank you for your help both before and during my trip. It was very much appreciated. I definitely enjoyed my trip to Vietnam. All of the tour guides in each city were very friendly and the hotels were well located. The food was excellent in most cities "  From Mark John, Australia Heritages of Vietnam May 2006 We returned safely from our trip to Vietnam and Melita and I would like to thank you for the excellent arrangements provided by your company.  It was really a custom service with private tour guides, boats and vehicles.  Please thank everyone that was involved. You have a very fascinating country. Dr. Arnold Sutterline & Melita from Canada Classic Vietnam, May 2006 Thank you very much for your letter. It was very nice to hear from you. We are now back in Denmark but Carsten are leaving for Mexico on Monday. It is autumn now and that means it is much colder in Denmark than in Vietnam. We both think that our trip to Vietnam was a great experience. Sapa is a very beautiful and different place. We liked it very much. And as we told you; you are a very good cook. Our trip to Phuong in Quang Tri was also a very nice experience. As we promised we send you some photos. We hope you like them. We hope to see you next time we visiting Vietnam and take care. Yours Sincerely Carsten and Jannie from Denmark Sapa Adventure in April 2006 I just returned home today from our trip & it could not possibly have gone better! I had an absolutely wonderful time & I greatly appreciate all of your assistance in making our arrangements. English-speaking guide to help us maneuver through the logistics of flights & hotels. Our guides for each of the excursions were also top-notch I will certainly recommend your company to others I know who are traveling in Vietnam. Thanks again for everything!" Take care Jeff & Stacey from Michigan, USA Classic Vietnam in April 2006 This is a wonderful holiday, the seamless arrangements for our every need, the great care of us travelers and your tour guides’ joyful attitude gave me the freedom to submerse myself in my surroundings. I am truly grateful to have had this opportunity. We will definitely come back to see your country again. Julie A. Hesse from Canada A Glance of Vietnam in 2006   My holiday in Vietnam is unforgettable. Our honeymoon resort is a memorable resort . We had tons of fun, the staff was excellent . They made us feel welcome from day one. Thank you so much Luxury & Leisure Travel. Thanks again for all your help and we would recommend you to anyone. A. Walcott from California, the USA Heritages of Vietnam in 2006 Page 1 | Page 2 | Page 3 | Page 4 | Page 5