Look who loves us!   " Great service does not just happen. It requires a spirited attitude and desire to exceed customer expectations. Your input provides us with the information needed to ensure that we constantly meet and exceed your expectations. We welcome your honest evaluation of our service "     Page 1 | Page 2 | Page 3 | Page 4 | Page 5 Dear Kat and Tommy,   Thank you so much for an incredible experience through Vietnam. I know we have many changes along the way but I very much appreciated all your help and in support in making our trip an experience of a lifetime. We learned so much from our fabulous guides. They were truly amazing. Our drivers were the best also! Hopefully we will get more people from Canada to travel to Vietnam. I will make sure they all know about our experience. If you have any questions for other clients, please do not hesitate to contact me at anytime. Happy Holidays to all of you and again a big thank you from myself and my friend Alice.   All the Best, warm regards Chantal Viau from Canada Vietnam Cultural Discovery (01 Nov-17 Nov 2010) Visit Entre Amies Getaway Website: www.entre-amiesgetaways.com If you are living in Canada, please drop her an email to discuss and book tours: chantal(at)entre-amiesgetaways(dot)com or Contact Chantal Farand-Viau by calling: 416-617-4868   Tommy, I spent the day yesterday unpacking and doing laundry with a smile on my face because I was still remembering all the wonderful things we did on our trip.  I have traveled to Thailand, China, Cambodia, Japan, and Singapore but this was the very best trip I have done in Asia.  We loved Vietnam and I am sure that is because everything went so smoothly with the tour.  Thanks so much for your hard work in making our trip such a wonderful memory.  The hotels you picked were outstanding and the restaurants that were included in the tour were fabulous!  Meeting you in Hanoi was a wonderful experience and we appreciate the drinks, the calendar and the beautiful scarves!  It was so nice of you to spend some time with us.  We missed you in Saigon on the farewell dinner cruise but that was certainly a great way to end our trip.  The boat was so nice and the food was delicious.  What a great idea to put us on that cruise for our last night.  You are a very kind person who really cares about your clients.  We could tell by the way you handled the cancellation of our friend Donna's trip with such short notice.  Your kindness and understanding during her father's failing health was certainly a comfort to her.  Refunding her money was something no other agent would have done.  It was such a kind thing to do and it really sets you above the other travel agents I have dealt with.  By the way, her father is still very ill but also her husband is going into the hospital in 2 days for immediate hip replacement.  She has a lot to deal with right now and we really appreciated your understanding and kind offer to refund her money.  You can be sure that we will recommend you to other clients.  I will write you a more detailed evaluation when I have a little more time this week regarding all the experiences we had in each city as I know you would like a full evaluation to help you with incoming clients.  For us, it could not have been better.  I am already thinking of a way I can make a group so I can come back next year. :) Right now,  I have 9 days to prepare for Oman and Dubai.  I am taking another small group for a 10 day trip there with my husband.  We leave on March 20th.  It will be our 25th wedding anniversary.  I will write again soon and send more pictures.  Also, I will send you the web site as soon as I have it up and running so you can see more pictures and my comments on Vietnam. Mary Marlette, Kathleen Metzler, Cathy Kiley California, USA Classic Vietnam in Feb, 2008 Please email us should you need this travel agent book your trip to Asia Dear Tommy, Thank you very much for the wonderful time in Vietnam. We enjoyed the trip and and like your country and your people. The organization was perfect, so everything worked excellent. All accommodation in Vietnam were superb, especially the Nam Hai Resort in Hoi An. Thank you again for the great experience on the Jasmine Junk in Halong Bay and your great support for having an upgrade. The guides and drivers in the different places we visited were extremely kind and very helpful. Thank you also for arranging German speaking guides. We will definitely recommend you and your company to our friends and everyone else. I hope that we’ll come back in the next years. Best regards and all the best to you Helmut and Beate Zahn Schießstättstr. 22 82319 Starnberg email: helmut@zahn-sta.de Highlights of Vietnam in July 2008 Dear Tommy First of all, thank you for the lovely gifts you gave us in Hanoi.  John wore his tie last night to the Opera in Toronto and his friends complimented him.  I will wear my Pashmina with pride.  Thank you also for taking us to lunch.  Our trip home took 30 hours from start to finish which is a very long time for senior citizens and we were very tired! I did not realize until then that you had given us your car, your cousin and his friend as guide and driver in Hanoi.  I cannot imagine another travel agency offering such service to complete strangers.  I did not realize how important the Tet holiday is to all of Indochina and if I could have changed anything it would have been to schedule our trip to celebrate Tet for 4 days perhaps at Nha Trang or Hoi An on the beach. I would be happy to write about our experience with your company, act as a reference and offer our telephone number.  I would not hesitate to recommend your company to my friends and relatives.  I will attach a separate letter later on so that you can post it on your web site.  Our experience was excellent because your organization and service were so good.  Good luck to you and your family.   It was a pleasure to meet you and thank you again.  Kind regards Mrs. Pamela Newall and Dr. John Ross Newall from Toroto, Canada, Wonders of Indochina (Vietnam, Cambodia, Myanmar) in Jan and Feb 2008 Click links below to see  travel stories written by  Ennid Berger and David Berger from New York, USA - She herself is the person who had written the introduction for this website Part 1, Part 2, Part 3 Dear Tommy,  "As for Vietnam, we will not be returning anytime soon. We had a fun time golfing and the tour agency's arrangements were top notch; however, the weather is similar to LA's "June Gloom" of gray skies and haze. The best golf course was Phoenix in Hanoi. It has the "wow" factor. It is unique in the world and the Korean's have the right idea of building several courses with a hotel/villas so that golfers can just go there and stay in the compound and spend all their time there without having to fight the scooters, pollution, poor roads, and dodging traffic collisions and street vendors. Although Long Thanh was voted best golf course in Vietnam for 2007, Phoenix's Championship course is the course to play. Long Thanh is beautiful and only two other groups played the course on the day we were there. Phoenix is "Ha Long Bay on land." The second course at Phoenix is also worthwhile to play. King's Island is unique because you have to take a boat over to the course but the condition of the greens were poor and the layout of some of the holes were weak. We played the mountain course which we were told was not the best of the two, so maybe the other one is spectacular. Chi Linh, voted the most difficult course in Vietnam, lived up to its reputation. We played 36 holes there and it was spectacular... a must play in Vietnam. Dalat is a pretty town and has pine trees instead of palm trees but the course does not have the "wow" factor. Although Richard birdied the 16 hole all three rounds we played, we were upgraded to the Presidential suite, the French restaurant Rabineau was elegant and delicious, it was memorable but is not a town we would go back to. Overall, the Vietnam golf courses we played are all very scenic and enjoyable and certainly recommendable; however, the poor roads, traffic, noise, chaos on scooters, and weather does not incite us to return within the next few years. There are too many other countries to visit for golf, including China which would be our next golf adventure. The Hyatt's Opera Italian restaurant was the best with a very relaxing after dinner drink in the jazz lounge! Sheraton's food is just average but the rooms were huge with the best view of Saigon. The Sofitel Metropole is the hotel to recommend in Hanoi. The Spices restaurant had excellent Vietnamese food without having to venture out of the hotel but the French restaurant was maybe a B-. The hotel is in the old quarters and had the best service/ambience of all the hotels we stayed at. It is an oasis. Thanks again for your perfect arrangements. Richard Pech and Kimberly Yen Pech from Los Angeles, USA Vietnam Grand Golf Tours in Dec and Jan 2008 Please email us should you need this travel agent book your trip to Asia Dear Tommy, Ninette and I would like to congratulate you for putting together an absolutely unbelievable holiday package that we will never forget. One large Australian travel agent and airline company both cancelled our tours at the last moment for no apparent reason after holding our deposit for five months and left us in a real dilemma as we had already paid for the international airfares. We chose Luxury & Leisure Travel off the internet by chance. Your company did a fantastic job to put together a holiday package within a few weeks to suit our needs. The hotels you chose were first class. The service, food and position of the rooms would have suited a movie star. All the guides were very entertaining and informative and all the drivers were very courteous and drove safely at all times. We would have no problem travelling with your company again and would recommend our friends to travel with your company. The little problem with the visa was entirely our fault as we should have applied for a multiple entry instead of a single entry, but we will put that down to experience and we will know next time. Touring Vietnam and Cambodia with your company was an absolutely 10 out of 10 experience. WELL DONE LUXURY & LEISURE TRAVEL (Signatures of Asia) Best and kindest regards Robert & Ninette Crockett from Sydney, Australia Signatures Of Indochina in January 2008  P.S. We wish you and your family all the best for the Tet celebrations Hi Tommy, Thanks for the email and nice to hear from you !!! We thoroughly enjoyed the tour. The drivers and guides were excellent on all segments of the trip. Most enjoyable with only four people. The itinerary was top notch as well as the hotels and meals. Your tour guides and drivers are the best we have ever dealt with, very efficient, friendly and courteous. We enjoyed Vietnam very much and we will highly recommend you to anyone interested in going to Vietnam Best regards, Mr. Maureen &  Mrs. Clayton Wickens Mr. Lawrence & Mrs. Dianne Swabey From Nova Scotia in Edmonton, Alberta, Canada Classic Vietnam in Jan 2008  Dear Tommy, Thank you very much for your wonderful trip that you had organized for us to Vietnam and Cambodia. We enjoyed the trip very much.  We have been very pleased.  Thank you for sending Mr. Hai to meet us after the mix up with connections.  He is a very good guide.  Mr. Ming is an excellent driver as well Lois Pesola, Anthony Pesola and Katherine Pesola 16146 Lake Side Ave SE Prior Lake, USA Treasures of Indochina in Dec 2007 Dear Tommy, Michael and Joel are Much better and the hospital was very good. Vu was absolutely fantastic. He did a really great job for us in Saigon!! Despite the accidents in Phu Quoc we are very happy with our trip and your team. Thank you very much for all your help. We will come back to Vietnam and yes we recommend you strongly. Robert Fitzpatrick & family Pritzker Director, Museum of Contemporary Art 220 East Chicago Avenue, Chicago, Illinois  60611, USA Jewels of Indochina starting from the 29th of Dec until 12th of Jan 2008 Dear Tommy, The trip was fantastic ! The tour guides and drivers were all very professional and the standard of hotels were exceptional. We both had a very good time and will highly recommend Luxury Leisure Travel and Vietnam to other South Africans. It was, for us, a great insight into your country and culture. We are truly amazed at the politeness, respect and dignity that the Vietnamese people have. You must be proud to be Vietnamese. Thank you once again. Steve McDonald & N from Germiston, South Africa Classic Vietnam in Dec 2007 and Jan 2008 Dear Tommy, We had a wonderful time in Vietnam.  We enjoyed your country and your people. The tour guides were great. We enjoyed Christmas in our country with our children and we can hardly believe that it is already well into 2008!  We wish all of our tour guides and your company and staff a happy 2008.  I would like to mention that Tiger (we had him in Central Vietnam as a guide) was my favorite out of our guides.  He loves his country and shared his war experiences as a boy with us that made it so much easier to "understand" what it must have been like living during the war.  He taught as about your customs and food and we enjoyed his humors.  The hotels we stayed in was excellent and vehicles were comfortable and in excellent condition.  The guides were functional and reliable. They were very helpful and went out of their way to make the holiday an unforgettable experience.  We will definitely recommend your company and country to any fellow South-Africans. Kind regards, Liana Grunewald and family from Pretoria, South Africa Classic Vietnam in December 2008 Dear Tommy, HAPPY NEW YEAR!!! We thank you very much for a great trip to your beautiful country and Cambodia. Everything was excellent, worked out perfect. Thank you for the excellent organization. We were very satisfied with all the services and will certainly recommend your company to our friends and family. Watch out, you will be getting many Turks and Americans in the future. :-) Once again, many thanks. I left part of my heart there and will come back. Warm regards, Suer Grimm Sebnem and Stephen New Jersey, USA Treasures of Indochina in December 2007 I would like to thank you for the great trip you have put together for us. In addition I would like to give you a special thank for the very professional way you handle your business. Even though the pick up at Ha noi airport did not work, I was very happy that you have a 24 hr phone line to contact you and you had found a solution to get us to the hotel at the spot. We all appreciated this great service. The trip was just fantastic. The hotels were all great. The Victoria in Hoi an was really super. Ben van Vlaanderen and family 4 Chemin de Botterel, CW1222, Vesonaz, Suisse A Glance of Vietnam from 26 of Nov to 03 of Dec 2007  Thank you for asking and for following up.  This demonstrates and confirms my impression of Vietnam's people genuine hospitality and culture that we enjoyed so much.  The services that was offered to us thru you and your company was in most cases beyond our expectations.  Your guides and drivers were always helpful and very informative and have made our journey very enjoyable and pleasant, particularly the driver in Hue who stayed with us all the way until he made sure we got out of the flood and our flight was not cancelled.  This demonstrates the dedicated service. The customization of the tour and the schedule that you have set up for us was excellent and as you said (price very competitive!) and I sincerely appreciate that.  We were able to see the whole country from North to South at our easy pace at our leisure.  To say the least, I would not hesitate to recommend the same package with you to any of our friends. Tommy, thank you so much for the follow up.  Looking forward to organizing another fabulous package with you again. Sincere thanks, and hope to hear from you soon. Mr. Saliba Tawil and Mrs. Nadia Fhaed Yacoub AbuGhazaleh Ray McDermott Middle East Inc P. O. Box 16961, Quay No. 8 Jebel Ali, Dubai, United Arab Emirates Classic Vietnam in November 2007 Sheraton Hanoi Hotel was excellent. Everything was first class. The only thing could be better was the English speaking of the tour guide on the boat in Halong Bay. Ersten Imaoka 4669 Sugar land Circle, Concord, CA 94521-4310, USA Classic Vietnam in November 2007 All accommodation in Vietnam were superb. You have excellent driver, he is very polite and always with a smile.  Hoa is a very nice tour guide with a perfect English skills and deep knowledge of many aspects of Vietnam. He is also very patient, helpful and friendly Blanca Señor - Vice President Latin American Sales Otis McAllister, Inc. 160 Pine Street, Suite 350, San Francisco, CA 94111 Hanoi Stopovers in November, 2007 Your booked accommodations are perfect, drivers are accommodating and vehicles are comfortable. Hai is very nice and professional! THOROUGH, HELPFUL. A BIG THANKS TO HIM. P & Estelle Hendler from 1955 Ocean Way, Laguna Beach, CA 92651, USA Classic Vietnam in October 2007 Dear Tommy, I'm sorry that I haven't written sooner, things were pretty hectic after our arrival. Yes Tommy, we had a perfect trip and happily everything ran like clockwork and yes, we fell in love with your beautiful country and its friendly people. All guides were very competent and always on time. Please pass on our sincere thanks to them. Even all the flights have been on time. Sorry for the trouble, (rebooking of the flight) it was a misunderstanding on our side. So everything was just fine and we'll recommend your agency to all our friends. We wish you the best of luck and every success for your business. Thanks again and best wishes Gisela & Hans Koch from Germany Treasures of Indochina in November 2007 Good morning Tommy Thank you for the kind remarks. Yes back safely in S Africa to wonderful summer sunshine but some serous storms.. The holiday was amazing: Hanoi first night in the Palace Hotel was OK Clean but not 5 star - know about the accommodation problems in this City. Driver Phuc and travel guide Quoc were amazing in fact we all got on well with all the guides and drivers right along the trip. Highlights though (for me) were Halong Bay on the Ginger Junk and alongside the Evason Hideaway at Ana Mandara in Nha Trang and the Sunrise beach resort. Cambodia was a bit of an anticlimax but glad we went for the 3 days. The car was small and we battled a bit with our large suitcases. The food at Angkor village was not good especially the breakfasts and lunch. Supper was better. The banqueting manager was doing a check with the guests at lunch on the second day and so we had to be honest and told him we met other guests at the airport  who just left the hotel and they also were not happy with the food. Accommodation was great as were all the staff. The Pizza restaurant not far from the hotel was good for us in the end. Airports and flights all well managed and comfortable. It is important to note that we (ourselves) booked a cheap ticket on Air Asia only to find we were nailed with excess baggage costs as we has 30 kg each and allowance is only 15kg each. Passengers may need to know this in the itinerary. Bit of useful information. Some of the tour days were very long and we were shattered some days and too overtired to sleep. However the options were all interesting but tiring Guess I would suggest one day tour, one day relaxation if guest are to get some rest on the vacations Well hope this info is useful Tommy We would like you address to send you something small for the baby. Thanks you for all your excellent efforts and hope to see you again in your beautiful country.  (PS  hope the Typhoon in the South did not hurt your business or your people.) Kindest regards Trish R & C. Aitken from the UK and South Africa Treasures of Indochina in October and November 2007 Dear Tommy, We are back home again. We had a wonderful tour through Vietnam and to Siem Reap. Your tour planning and organization was absolutely perfect. The guides and drivers in the different towns we visited were excellent and very helpful.  We will recommend you to our friends. Thank you very much ! Kind regards Sigrid an Dr. Alfred Jensen from Hattingen, Germany Treasures of Indochina in November 2007 Dear Tommy & John, Five days has gone by so quickly with this VIP  event in Cambodia. And I must say it has been a wonderful and fruitful experience and the business relationship we have had. I have enjoyed so much there and I appreciate having had the opportunity to work with all of you. Thank you for all your support, co-operation and encouragement that you have provided me during my stay in Siem Reap. Last but not least, I wish all of you good health, happiness and great success! Photos are attached for good memory ^_^! Best regards, Selina Wu from Apex Management & Consulting in Beijing, China Asia Pacific Motorola Elite Partner Club in October 2007 Hi dear Tommy   Can't believe it is Monday morning and I am back at my desk!  We had the scariest return trip to South Africa - left our Hotel in Bangkok at 8.30 pm for the quarter past midnight flight with Thai Air.  At midnight we were sitting and waiting and did not board until about 1.10 am.  Then we were in the air for 20 minutes and I felt this KLUNK as the landing gear went up and heard the hydraulics - this did not sound good and as we were sitting directly above it, we felt there was something wrong.  Sure enough a minute later the Captain came on air to say he is unable to stow the landing gear, and we would have to return to Bangkok, but first he would fly out over the sea to jettison the fuel and that would take about 45 minutes.   It took much longer as we flew very low and very slowly in huge circles dumping the enormous amount of fuel we had onboard, bearing in mind that this flight does a two hour turn around in Johannesburg and does not take on fuel there. The passengers were very quiet and I guess, like me, most of us wrapped up in our prayers for a safe landing.  I mean, if the gear could not be locked up, how sure were they it would lock into place for landing?  Anyhow, thanks to G'd we landed safely and Thai Air looked after us amazingly - there were busses waiting and we were taken to a very nice hotel for a couple of hours sleep - if you could!  It was after 4.00 when we got to the room.  6.00am a wake up call, 7.00 am breakfast, 8.00am settle small items on your bill and 8.30 busses started taking us back to the airport.  We left on the dot of 10.30 as promised and were back on SA soil by 5.45pm!  Exactly 12 hours delay!   Well that put the holiday in perspective - safe landings is really what it is all about! And the biggest surprise was HOW efficient and punctual Viet Nam Airlines is.  They really do inspire confidence and each flight was excellent - maybe they should get rid of those little lunch boxes for such short flights!   Thai became the standard by which we judged all the other guides, and he really was a most wonderful kind person to spend a week with.  Nothing was too much trouble for him - he really does go the extra mile, whereas as one of the other guides did the barest minimum and really seemed to stick to the words of the itinerary - not wanting to do one thing more than it said (Quong in Hue) - Thai could not do enough for us and really he is a great guide, and a great guy.    Incidentally when I filled in that form for Quong, he was sitting next to me watching every word I wrote.  To tell you the truth, we found him a little irritating!    The other two Vietnamese guides, Huynh Quoi Thong in Nha Trang/Dalat and young Nguyen Thi Tam in Saigon are both very good guides, although in Saigon we never had nearly enough time to get to grip with that fascinating city.  Thong is really a most kind and professional guide, with a wonderful manner and charm.     Cambodia we had THE most serious little guide and far too little time to get into the mood of Angkor Wat - one needs a third nite there, really.  Sengy was very knowledgeable about his subject but utterly inflexible.  He wasted our second afternoon on the stupid lake trip that I said I do NOT want to do and would have preferred, on a perfect afternoon, to have watched the sun set from a vantage point over the ruins of Angkor Wat.   As far as the Jacket is concerned - please wear it in good health, and promise me you will rather spend the money on something extra for your new baby.   We enjoyed our evening we spent with you very much indeed and thank you for taking us to Cha ca La Vong and for the charm of your company.  We appreciate the efficiency of our connections and the excellent hotel accommodation arranged for us.  In every case, but the Dalat Sofitel our room was just perfect if not way above our expectations.  We arrived in Dalat quite ill - we think from the change of water in Nha Trang and the dreadful drive over a landslide covered road - and were put in a very noisy back room.  I was too weak to make a fuss or complain, so we just stayed there the two nites, but the Hotel is really an eye-opener - very grand in the old style.   I really need to contact Thai - please let me have his email address.   I am still going to do an analysis of our trip for you, hopefully in a day or two, which will give you an insight into our experiences, but really, we cannot thank you and your company enough and as for spoiling me so on my birthday - I did feel very special so far away from home!  Everyone we met enroute just oohed and aahed over the wonderful flowers and a South African lady we met a Hue airport asked me if we had just gotten married - the flowers were so impressive!   Hope your wife is keeping well - what is her name, please, and when exactly is your baby due????? Thanks for the kind words of welcome back home, and keep well.   Hedy and Jeffrey Davis from Cape Town, South Africa, Deluxe Treasures of Indochina in October and November 2007 We had an excellent time in Vietnam. We were happy with the GHM Nam Hai Resort in Hoi An. The Princess and the staff were wonderful. We want to come back when we can stay longer. Thank you very much for your arrangements. G. Johnson-General Counsel from South Africa Vietnam Stopover in Oct 2007 Page 1 | Page 2 | Page 3 | Page 4 | Page 5